3 Ways That The Customer Journey Might Influence SEO

A thorough customer journey map can help SEO fit in with the rest of your marketing plan. Please find out how to use it as an opportunity.

Delivering a great customer experience depends on knowing how your users interact with your business.

The client’s journey shouldn’t be disregarded because of this. It enables you to customise your website’s user experience (UX) and content strategy under the people who count – your consumers.

Let’s investigate how the client journey might direct your SEO strategy.

Customer’s Journey & SEO

An accurate customer path map is helpful for SEO.

Given the breadth of SEO, it is simple to disperse your efforts. Some people become overly focused on honing just one technical, on-page, or external component.

The client journey plays a significant role in aligning your SEO program and concentrating your efforts on what matters.

It would help if you implemented a comprehensive plan, regardless of whether you view the customer experience as a flywheel, a four-level funnel, a linear path, or a multi-touch path.

Even tactical plans and activities inside that strategy benefit from aligning with the client’s journey.

The customer journey can direct your SEO efforts in the following areas.

1. Linking The Journey’s Keywords & Subjects

An accurate customer path map can be pretty helpful for SEO.

Given the breadth of SEO, it is simple to disperse your efforts. Some people become overly focused on honing just one technical, on-page, or external component.

Do you need help managing a lengthy keyword list? Do you wish to optimise for every keyword you know is important but find it challenging?

You may optimise your content for SEO by using your customer journey maps to create accurate material overall.

For instance, when a prospect is still conducting research and exploratory activities, it is the optimum moment to teach them.

You should strive to establish yourself as a go-to source for people who are just becoming aware of your business. Educate them on their issue and suggest potential fixes. Try to resist the impulse to sell.

This tactic frequently succeeds in B2B but can also grow in e-commerce and B2C.

Say you sell gifts for the guys. You can prepare to write a comprehensive manual covering everything a couple who is engaged needs to know when preparing for their wedding.

Doing this will establish yourself as a valuable resource, even before they discover they require particular groomsmen presents.

Early brand awareness and affinity will encourage clients to interact with you until they are ready to purchase.

Take the terms that you are conscious won’t likely convert but are nonetheless crucial at this early awareness stage. Plan your content and SEO intelligently so you can be found at this point in the client journey.

The same holds for phrases where conversion is a known goal. The customer journey gets along when terms that indicate purchase intent are used, such as searching for a specific product’s part number or action-oriented lead-generating words, such as “dentist near me.”

It’s also crucial to map the appropriate keywords to this stage. We want to move them toward a purchase, a contact form, or another method of interacting with us.

Keep the call to action prominent. Keep your thought leadership and general knowledge stuff away from them.

You will also discover a lot of intermediate queries and subjects to connect your content to based on your client journey mapping. To categorise keywords and topics and link them to the appropriate material on your website, use your understanding of the trip.

You can gain new clarity and focus for your content planning and investment by organising your keywords and viewing content requirements through this lens.

2. The Goals & Objectives Of Conversion Rate Optimization

Therefore, you spent a lot of effort matching keywords and themes to the appropriate customer journey stages and creating content to fill in any gaps. Unfortunately, something can only be guaranteed to function precisely as intended.

There will always be something to test, improve, and build upon, no matter how objective and specific you are.

In some circumstances, you might learn something novel about how the consumer journey unfolds.

In other cases, you’ll receive the impressions and traffic you need but not see the user proceed to the stage of the trip you anticipate.

Conversion rate optimization (CRO) can help with this.

Review your projected and historical data once more.

  • What proportion of users usually do next?
  • What do you anticipate they will do?
  • Do they revisit the website three days later and land on a more specialised page?
  • Do they typically visit particular pages or carry out specific actions?

Look farther. Find out what other keywords you want to optimise for.

DMA SEO Keyword Services would be a convenient solution to improve your keyword game in this industry.

Recognize when people return to Google and how they could hone their searches. Utilise information from various outlets.

Gaining more detail with Google Analytics, your customer relationship management (CRM) platform, and heat mapping and CRO tools will help.

Utilise them to discover areas where the journey is accurate and where the UX or content needs work. Look for opportunities to improve the envisioned or assumed path.

Technical variables (site performance, Core Web Vitals, indexing), on-page, content strategy, and calls to action are among the SEO components that must be included.

3. Attribution & Measurement

As it is interwoven throughout my examination of how the customer journey and SEO converge, I could have included this first.

I’m assuming you have a clear route in mind. However, as I mentioned above, you must measure what is happening to properly make educated judgments when employing CRO and other strategies to optimise the user experience and website.

Are the keywords you concentrate on at each stage bringing visitors to the pages you want?

Do the users follow your instructions and progress forward on the journey?

When you put your analytics setup to the test, you’ll discover flaws in how you view SEO and general web analytics. That’s advantageous.

Discover novel perspectives and metrics for the customer journey. Additionally, match the trip to how you measure SEO elements and performance.

This will assist you in concentrating your efforts rather than putting rankings, impressions, traffic, and conversions in one big global stats bucket.

When you dig this deep, it becomes clear what you are leaving unfinished. You may be putting too much emphasis on awareness terms (and not getting conversions). Another option is to focus on action or “convert now” times without encouraging “unaware” people throughout the process.


For SEO, focus and impartial advice are crucial. Whether you have ample resources to invest or can only take a minimalist strategy, any prioritisation and alignment with the web and more comprehensive plans can help.

Using a customer journey map, you can specify requirements, strategies, techniques, and content goals. You can control expectations and investments simultaneously.

On an island, SEO should not be practised. It works best when integrated into the whole. Thinking about the customer journey helps you understand the whole marketing plan and strategy. Utilise the chance that it presents.

Small businesses like yours may improve every aspect of their search engine optimization with D’Marketing Agency assistance in order to rank better on search engines.

Wondering what we do? To find out more about our approach to search engine optimization, Contact D’Marketing Agency. When you’re ready, contact us so we can help with your SEO.

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